FAQ

Frequently Asked Questions

Everything you need to know about cleaner, healthier oral appliance care — in one place.

We know you're excited to receive your Voraiya products! Most orders are processed and shipped within 24-48 hours. Standard delivery typically takes 3 to 7 business days, depending on your location. You will receive an email with a tracking number as soon as your package leaves our warehouse.

We stand behind the quality of our products. We offer a 30-Day Money-Back Guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a refund. The item must be in its original condition and packaging. Please contact our support team to initiate a return.

Yes! Both the Oral Station and the Oral Pod come with a comprehensive 1-Year Manufacturer’s Warranty. This covers any defects in materials or workmanship under normal use.

We offer secure checkout and accept all major credit cards (Visa, MasterCard, American Express). For your convenience, we also fully support fast checkout via PayPal. All transactions are encrypted and secure.

We process orders very quickly to get them to you as fast as possible. If you need to make a change or cancel, please email our customer support team immediately. We will do our best to accommodate your request, but we cannot guarantee changes once an order has entered the fulfillment stage.

The Oral Station is designed for maximum versatility. Its spacious stainless steel tank comfortably fits clear aligners (like Invisalign), wire retainers, partial and full dentures, night guards, mouthguards, and even electric toothbrush heads.

It uses high-frequency ultrasonic sound waves to create millions of microscopic cleansing bubbles in the water. These bubbles gently implode, safely blasting away plaque, bacteria, and stubborn stains from every tiny crevice of your dental appliance without scratching the surface.

Yes. The Oral Station is highly effective at breaking down stubborn plaque and daily surface stains. For heavily calcified tartar or deep-set stains (like nicotine or coffee), we recommend running 2-3 consecutive cycles and pairing it with a cleaning tablet for the best results.

Absolutely. The Oral Station features a generous tank capacity. You can easily clean your upper and lower aligners, or a set of dentures, simultaneously without compromising the cleaning performance.

Yes, it is 100% safe. The ultrasonic frequency is perfectly calibrated to clean metal components (like the wires on Hawley retainers or partial dentures) without causing any rust, degradation, or loosening of parts.

Not at all. Traditional brushing with toothpaste causes micro-scratches where bacteria can hide and eventually weakens the material. The Oral Station uses non-abrasive physical sound waves, making it the safest way to extend the lifespan of your expensive dental appliances.

For optimal oral hygiene, we recommend using the Oral Station at least once a day. Many users prefer to drop their appliances in the station while they brush their natural teeth.

For daily cleaning, plain tap water works perfectly. However, for deep sanitization, odor removal, or tackling tough stains, we highly recommend adding a cleaning tablet 1-2 times a week.

Unplug the device, pour out the dirty water, and wipe the stainless steel interior dry with a soft cloth or paper towel. Avoid rinsing the exterior under a heavy stream of water to protect the electronic components.

Yes, the Oral Pod is the perfect companion for Invisalign users. It operates at a safe, optimized ultrasonic frequency that deeply cleans the aligner trays without warping, melting, or clouding the clear plastic.

Absolutely. Bad odors are caused by microscopic bacteria hiding in the pores of your appliance. The Oral Pod's ultrasonic waves reach into these microscopic crevices to destroy the bacteria, leaving your appliance smelling fresh and clean.

Toothbrushes can't reach the microscopic pores in your dental appliance, and toothpaste is abrasive, causing tiny scratches that actually harbor more bacteria. The Oral Pod provides a 360-degree, scratch-free, clinical-level clean in just minutes.

Simply place your dental appliance into the stainless steel tank and add plain tap water until the appliance is completely submerged. Ensure you do not exceed the clearly marked "MAX" fill line inside the tank.

Yes. The ultrasonic waves dislodge the plaque and bacteria into the water. After the cycle finishes, give your appliance a quick rinse under running tap water to wash away the loose debris before putting it back in your mouth.

Yes, it is gentle enough for multiple uses. Many of our customers use it after every meal to keep their aligners crystal clear throughout the day.

Yes, it’s built for travel and is completely TSA-friendly. You can pack it in your carry-on luggage. It features a universal Type-C connection, meaning you can easily power it anywhere in the world using a standard wall adapter or power bank.

The Oral Pod is engineered with advanced noise-reduction technology. It emits a quiet, low-humming sound that won't disrupt your morning routine or disturb others in a hotel room.

The Flossa is a revolutionary dental tool that uses sonic vibrations to glide between teeth, effortlessly cutting through stubborn plaque and food debris while gently massaging your gums.

 Not at all. The Flossa is designed for gentle yet deep cleaning. Unlike traditional string floss that can dig into gums, our sonic vibrations gently massage while effectively removing plaque. It's actually preferred by many customers with sensitive teeth.

The Flossa combines the best of both! Water flossers can be messy and miss stubborn plaque, while string floss requires you to put your hands in your mouth. The Flossa uses high-frequency vibrations to slice through plaque without the mess, keeping your hands dry and easily reaching back teeth.

Absolutely. The Flossa is the perfect tool for orthodontic and restorative dental work. It easily navigates around brackets and wires to clean areas that traditional brushing and flossing simply can't reach.

By effectively removing plaque and food particles between teeth where traditional brushing misses, the Flossa helps prevent tartar buildup, which naturally keeps your smile looking brighter and healthier.

 Simply press the power button, gently guide the bite pad between your teeth, and let the sonic vibrations do the work. Hold it in each gap for 1-2 seconds before moving to the next. Do not force or aggressively saw it back and forth like string floss.

Yes, if you haven't been flossing regularly, slight bleeding can occur during the first few uses of any deep-cleaning tool. This is normal and should subside within a week as your gums become healthier.

No toothpaste is required. The Flossa is designed to be used on its own, either before or after brushing your teeth.

We recommend using the Flossa at least once a day, ideally at night before brushing, but it's gentle enough for use after every meal to keep your teeth completely clean.

The battery lasts up to 60 days on a single charge. Simply plug the included Type-C cable into the port at the base of the device. A full charge takes just a few hours.

Yes! The Flossa has an IPX7 waterproof rating, meaning you can confidently use it in the shower and rinse the entire device under the faucet for easy cleaning.

For optimal hygiene and cleaning performance, dental professionals recommend replacing the flosser head every 1 to 3 months, or sooner if you notice visible wear on the bite pad.

To remove, grip the head firmly and pull straight up. To attach a new one, align the head with the top of the device and push down until you feel it click securely into place.

After each use, simply rinse the tip and the handle under running water. Wipe the handle dry with a towel. Do not submerge the device in water for extended periods.

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Brushing may leave bacteria in tiny crevices and can scratch plastic appliances. Ultrasonic cleaning reaches areas that toothbrushes cannot and provides a deeper clean.

Yes. Regular use helps remove plaque buildup, stains, and odor-causing bacteria from dental appliances.

Yes. The compact design makes it convenient for travel, so you can keep your dental appliances clean anywhere.