Shipping & Returns
Shipping Policy
We process and dispatch all orders within 1 business day.
We currently offer one standard tracked shipping option for all orders
United States:
- Orders $0 – $49.99: $6 shipping fee
- Orders $50 and above: Free shipping
- Estimated delivery time: 2–3 business days
Please note that delivery times may be slightly extended during peak seasons or holidays.
All orders are shipped with tracking, and you will receive a tracking number once your order has been fulfilled.
Returns Policy
If you receive an incorrect or defective item, please contact us at our support email with photos or videos of the issue.
If you are not satisfied with your purchase, you may return the item within 30 days of receiving it, provided it meets the conditions below.
To be eligible for a return:
- Items must be unused and in their original condition
- Items must be in original packaging with all included parts
Due to hygiene reasons, we do not accept returns of used or opened products.
Once your return is approved and received, you will be issued a refund for the product amount. Shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer.
Return Process:
1. Contact us with your order number and issue details.
2. Provide photos or videos if required.
3. Once approved, we will provide the return address.
4. Ship the item using a trackable and insured shipping service.
Additional Notes:
- We are not responsible for items lost or damaged during return shipping.
- Returns without prior approval may not be accepted.
- We reserve the right to refuse returns that do not meet the above conditions.
TERMS OF SERVICE
This website is operated by Voraiya Oral. Throughout the site, the terms “we”, “us” and “our” refer to Voraiya Oral. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
Please read these Terms carefully before accessing or using our website.
1. Eligibility
By using this site, you confirm that you are at least 18 years old or have the legal capacity to enter into a binding contract.
2. Orders and Acceptance
All orders placed through the website are subject to acceptance. We reserve the right to refuse or cancel any order at our sole discretion.
Once your order is placed, you will receive an order confirmation email. This does not guarantee acceptance of your order. A contract is formed only when the order is processed and dispatched.
3. Pricing and Payment
All prices are listed in USD and are subject to change without notice.
Prices do not include applicable taxes or shipping fees unless otherwise stated.
We accept major payment methods including credit cards and third-party payment providers. You agree that all payment information provided is accurate and authorized.
4. Shipping and Delivery
We will arrange shipment of products to you. Delivery times are estimates and not guaranteed.
Risk of loss transfers to you once the product is handed over to the shipping carrier.
We are not responsible for delays caused by carriers, customs, or external factors beyond our control.
5. Returns and Refunds
Returns are accepted within 30 days of delivery, subject to our Shipping & Returns Policy.
Items must be unused, in original condition, and in original packaging.
Due to hygiene reasons, used or opened products are not eligible for return.
Refunds will be processed after inspection and will exclude shipping costs.
6. Product Use and Disclaimer
Our products are intended for general dental care purposes only.
They are not intended to diagnose, treat, cure, or prevent any medical condition.
You are responsible for determining whether the product is suitable for your use. If you have any medical concerns, please consult a qualified healthcare professional.
7. Warranty
We provide a limited warranty covering manufacturing defects for a period of 12 months from delivery.
This warranty does not cover:
- Normal wear and tear
- Improper use or misuse
- Damage caused by incorrect handling or maintenance
- Cosmetic changes such as discoloration
We reserve the right to repair, replace, or refund products at our discretion.
8. Limitation of Liability
To the fullest extent permitted by law, Voraiya Oral shall not be liable for any indirect, incidental, or consequential damages.
Our total liability shall not exceed the amount paid by you for the product.
9. Intellectual Property
All content on this website, including text, images, branding, and design, is the property of Voraiya Oral and may not be used without permission.
10. Prohibited Use
You may not use this site for any unlawful or unauthorized purpose, including but not limited to:
- Violating laws or regulations
- Infringing intellectual property
- Distributing harmful or malicious content
11. Privacy
Your submission of personal information through the store is governed by our Privacy Policy.
12. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting.
Your continued use of the website constitutes acceptance of those changes.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the United States.
14. Contact Information
For any questions regarding these Terms, please contact us at:
Email: service@voraiya.com
PRIVACY POLICY
Voraiya Oral ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Identity Data: name
- Contact Data: email address, phone number, shipping and billing address
- Transaction Data: order details, payments, and purchase history
- Technical Data: IP address, browser type, device information
- Usage Data: browsing behavior, pages visited, time spent on site
- Marketing Data: your preferences for receiving marketing communications
2. How We Collect Your Information
We collect information:
- Directly from you when you place an order or contact us
- Automatically through cookies and analytics tools
- From third-party platforms such as payment providers and marketing tools
3. How We Use Your Information
We use your data to:
- Process and deliver your orders
- Communicate with you about your orders or inquiries
- Improve our website and customer experience
- Send marketing emails or promotions (only if you opt in)
- Prevent fraud and ensure website security
4. Sharing Your Information
We may share your data with trusted third parties, including:
- Payment processors (e.g., Shopify Payments, PayPal)
- Shipping and logistics providers
- Analytics tools (e.g., Google Analytics)
- Marketing platforms (e.g., Klaviyo, Meta/Facebook)
We do not sell your personal information.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality (shopping cart, checkout)
- Analyze traffic and user behavior
- Deliver personalized ads
You can disable cookies in your browser settings, but some parts of the site may not function properly.
6. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Opt out of marketing communications
- Restrict or object to data processing
To exercise your rights, please contact us.
8. Data Security
We take reasonable measures to protect your information. However, no method of transmission over the Internet is 100% secure.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: service@voraiya.com
